Words from our kind customers who valued our service
Its comments like these that make it all worthwhile
Your testimonials mean the world to us, its the kind of selfless goodwill that feels like a pat on the back and makes all the hard work worthwhile. Thanks goes to all the individuals that took the time to write to us to express thier gratitude for a job well done, and of course to the staff at Origin that made it happen. Thank you!
I wanted to say how very helpful and efficient Chris Norgate has been in dealing with this and getting me a new fan so quickly. It's all too rare these days to find organisations that truly serve their customers well (as opposed to just saying they do). Being helpful, friendly, pragmatic and efficient are qualities you seem to have in your staff (Jim in sales was also very pleasant to deal with).
So, well done, keep it up and I'll have no hesitation both in using you again and recommending you to others.
These days it seems that complaints about service aren't particularly unusual, but praise seems to be in much shorter supply.
And so I hope that it makes a difference that I was so impressed by the breathtakingly fast delivery that I want to say thanks. Really impressive service, will definitely bookmark you and buy from you again.
I just wanted to take the time to write to you and thank you for the help that Chris has given me throughout my dealings with him. It's unusual to find people that have any idea of customer care these days and the fact that he went out of his way to help means that I'll most definitely use your company again and I will recommend it to friends and colleagues.
Thanks for your attention, many firms don't look after customers after they have bought a product. Thanks for your immediate response, if I ever buy any other hardware your company will be top of my list.
Thank you for your excellent customer service, the adapter appears to be working well. I just wanted to thank you for the trouble and it was packed very well.
Hollie de Zilva.
I purchased an 80GB external hard drive through dell, Soon after the fan started making a funny noise, Chris, I think his name is understood my problem and took it upon himself to do what he thought was best. Fast response and delivery. Very nice customer service (which is a change in this country being from Canada). Went above and beyond the call of duty. If this is not excellent customer service I don't know what is... ALL I WANT TO SAY IS WAY TO GO. This is the best customer service I have ever heard over here, and you were the best company to deal with, and my girlfriend which has lived in this country all her live agreed as well.. YOUR CUSTOMER SERVICE AND AFTER SALES IS 2nd TO NONE.
Just felt I ought to drop you a line to let you know I've been seriously impressed with the way you have supported my customer over this issue. As an Account Manager, it can often be tricky to get a Vendor to display this level of support, let alone to see it being offered as a matter of course. This is one of my most valuable customers, and it's very refreshing to see a Vendor treating them in the same way. In future I will be recommending your products to all of my customers who have this kind of Storage need and have forwarded your email round my immediate colleagues to encourage them to use your products in their solutions as well.